Ash Sheppeard
ABN: 68 740 372 309

These Terms and Conditions (“Terms”) govern your access to and use of ashsheppeard.com, including any content, services, programs, memberships, booking systems, client portals, and materials provided through the Website or associated platforms (including Ivorey) operated by Ash Sheppeard (“Company”, “we”, “us”, or “our”).

By accessing or using this Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Website.

Eligibility

This Website is intended for individuals 18 years of age or older. By using the Website, you confirm that you are legally able to enter into a binding contract under applicable law.

Changes to These Terms

We may update these Terms from time to time. Any changes take effect once published on the Website. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

Privacy

Your use of the Website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

Website Access & Account Security

We reserve the right to modify, withdraw, or restrict access to any part of the Website at any time without notice.

If you create an account or access protected areas:

You are responsible for maintaining confidentiality of your login details

You must not share access with others

You must notify us immediately of any unauthorised access

We may suspend or terminate accounts at our discretion if these Terms are breached.

Intellectual Property

All content on the Website, including text, graphics, videos, programs, downloads, branding, and materials, is owned by or licensed to the Company and protected by Australian and international intellectual property laws.

You are granted a limited, personal, non-exclusive, non-transferable licence to access and use the content for your own personal or business use only.

You must not:

Copy, reproduce, distribute, sell, sublicense, or exploit content

Create derivative works

Share login credentials or materials

Use content to create competing products or services

No ownership rights are transferred to you.

Educational Information Only

All content provided is for educational and informational purposes only. Nothing on this Website constitutes legal, financial, medical, psychological, or professional advice.

You acknowledge that you are responsible for your own decisions, actions, and results.

No Guarantees

We do not guarantee specific outcomes or results from using our Website, programs, coaching, or materials. Results depend on individual circumstances and effort.

Past results or testimonials do not guarantee future outcomes.

Programs, Courses & Memberships

When you purchase or access paid programs, courses, or memberships:

Access is granted for your personal use only

Materials may not be shared, resold, or repurposed

Access may be revoked if misuse occurs

Programs and community access are delivered via the Website and Ivorey.

Payments

Payments are processed via Stripe and PayPal. We do not store your full payment details.

By purchasing, you agree to pay all applicable fees and charges.

Subscriptions & Cancellations

If a product or service is offered on a recurring subscription basis:

You may cancel by emailing [email protected]

Cancellations must be requested at least 2 business days before the next billing cycle

Access continues until the end of the paid period

Refund Policy

To the extent permitted by law, all sales are final and refunds are not provided.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law, including guarantees that cannot be excluded.

Where a specific product includes separate refund terms, those terms will apply.

Australian Consumer Law Notice

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable loss or damage.

User Conduct

You agree not to:

Use the Website for unlawful purposes

Upload harmful, offensive, or infringing content

Attempt to gain unauthorised access

Interfere with Website functionality

We may remove content or restrict access at our discretion.

Third-Party Links & Services

The Website may include links to third-party websites or services. We are not responsible for their content, policies, or practices.

International Users

The Website is operated from Australia. If you access the Website from outside Australia, you do so at your own risk and are responsible for compliance with local laws.

Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, or consequential loss

Use of the Website is at your own risk

Content is provided “as is” without warranties

This clause does not exclude liability that cannot be excluded under Australian law.

Indemnity

You agree to indemnify and hold harmless the Company from any claims, damages, or expenses arising from your use of the Website or breach of these Terms.

Termination

We may terminate or restrict access to the Website or services at any time if you breach these Terms.

Governing Law & Jurisdiction

These Terms are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland.

Entire Agreement

These Terms, together with the Privacy Policy and Disclaimer, constitute the entire agreement between you and the Company.

Contact

If you have questions about these Terms, contact:

Ash Sheppeard
Email: [email protected]

Effective date: 15 September 2025