Ash Sheppeard
ABN: 68 740 372 309

Ash Sheppeard (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use ashsheppeard.com and any related services, programs, content, memberships, bookings, or communications (collectively, the “Website”).

By accessing or using this Website, you agree to this Privacy Policy. If you do not agree, please do not use the Website.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide, including but not limited to:

Name

Email address

Phone number

Payment information (processed via third-party providers)

Booking details

Account login information

Any information submitted via forms, applications, or correspondence

This information is collected when you:

Opt in to free resources, webinars, or newsletters

Book sessions or services

Purchase programs, products, or memberships

Create or access a member account via Ivorey

Contact us via email or forms

Automatically Collected Information

When you visit our Website, we may automatically collect certain information including:

IP address

Browser type

Device information

Pages viewed

Time spent on pages

Referral sources

This data is collected using technologies such as cookies, Meta Pixel, and Google Analytics, and is used to improve website performance, user experience, and advertising relevance.

Cookies, Pixels & Tracking Technologies

We use cookies and similar technologies to:

Analyse website traffic and usage

Measure advertising performance

Deliver relevant ads via platforms such as Meta (Facebook/Instagram)

By using this Website, you consent to the use of cookies and tracking technologies unless you disable them through your browser settings.

Payments

Payments made through the Website are processed securely by Stripe and PayPal. We do not store or have access to your full credit card details. Please refer to Stripe’s and PayPal’s respective privacy policies for further information.

Email Communications

If you provide your email address, we may contact you to:

Deliver requested resources or services

Send newsletters or marketing communications

Provide updates about your purchases or bookings

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at [email protected].

We use Gmail for business correspondence and take reasonable steps to protect your information.

How We Use Your Information

We use your personal information to:

Provide and deliver products, services, and programs

Manage bookings, payments, and memberships

Communicate with you

Improve our Website and offerings

Comply with legal obligations

Conduct marketing and advertising (with consent where required)

Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information to:

Service providers who assist in operating our business (e.g. payment processors, website platforms)

Legal or regulatory authorities if required by law

A successor in the event of a business sale or restructure

Some service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no online transmission can be guaranteed to be 100% secure.

Access & Correction (Australian Privacy Rights)

You may request access to or correction of your personal information at any time by contacting us. We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.

GDPR (For EU Visitors)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, erase, restrict, or object to the processing of your personal data, and the right to data portability.

To exercise these rights, contact [email protected].

Children’s Privacy

This Website is not intended for children under 16 years of age. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. Continued use of the Website constitutes acceptance of any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact:

Ash Sheppeard
Email: [email protected]

Effective date: 15 September 2025